Privacy Policy

1. Our Commitment to Privacy

2. We May Change this Policy

3. Your Consent to this Policy

4. Definitions of Terms

• Sites: Sites refer to all websites operated by Drill Insight including, but may not be limited to, www.drillinsight.com, and code.drillinsight.com.
• Services: Services refers to the various products and services offered by Drill Insight through our Sites, including www.drillinsight.com, code.drillinsight.com.
• Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: Usage Data is data collected automatically either generated by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit).
• Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
• Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
• Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

5. Types of Data We Collect

A. Personal Data

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

B. Usage Data

C. Location Data

D. Tracking Cookie Data

6. How Do We Collect Information?

A. Information You Provide Us

• Account Registration Information: Information you provided when you set up a user account and password, login to access our Services, inquire about or interacting with us (whether in person or by phone, e-mail, or through our websites, mobile optimized websites, mobile applications, or WeChat), searching for our Services, purchase or use our Services, including without limitation, first name, last name, email, phone number, schools attended, majors, work experiences, salary, copy of photo id, user name and password.
• Event Registration information: We record information that you provided when you (i) register for an event, including webinars or seminars, (ii)subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download or access any product, whitepaper, course materials, or other materials, (iv) participate in contests or respond to surveys.
• Transaction and Payment Information: Transaction and payment details related to your use of our Services, including without limitation the amount charged, billing information necessary to process the charges (e.g., names and address of the credit card holder, expiration date of the credit card, and last four digits of the credit card number), and other related transaction details.
• Service Request Information: Information provided when you request any services or assistance, including without limitation: selected area(s) of interest, questions, comments, support tickets, account recovery requests sent to our support team or report a problem in connection with your access to or use of the Services.
• Testimonials: When you authorize us to post testimonials about our Services, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at support@drillinsight.com.
• Correspondence: Records and copies of your correspondence if you contact us by any means and for any purposes, including without limitation: email correspondence and chat logs.
• Other Personally Identifiable Information: Other information by which you may be personally identified or contacted.

B. Information Collected Using Technology

• Usage and Preference Information Collected by our Servers: Information about your access to and/or use of the Services, traffic data, the date and time of your visit to the Services, the features of the Services accessed, web pages and sites viewed, advertisement(s) served, length of time advertisements are viewed, your preferences, and other communication data and resources in connection with your access to and/or use of the Services.
• Device Information Collected by our Servers: Information about your device on which you access or use the Services, including device name, the unique device identification number of your device, MAC address, IMEI, device make and model, IP address, operating system or platform, language, apps you have installed, browser type and version, network provider, search terms, and other identifiers that may be associated with an end user’s device.
• Information Collected Using Cookies: Information collected through the use of cookies and similar technologies, which may be used to understand how you navigate through the Services. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
• Information Collected Using Pixel Tags: In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Data.
• Information Collected Using Google Analytics: We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and Services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Data. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
• Advertising Identifiers: Mobile advertising identifiers, including but not limited to iOS IDFAs and Android advertising IDs, which may be associated with other information we collect through the Services or from third parties.
• Location Information: General location and precise geo-location of your device. You may opt-out of such collection of location information. Note, however, that opting out of the collection of location information will disable the location-based features of the Services.
• Error Information: Any error reporting information if the Services crash or hang up for the sole purposes of investigating and remedying the errors and improving the Services. Such error reports contain information about the type and version of your device and browser, the device identifier, and time, features being used, and the state of the Services when the error occurs.
• Feedback: Information about ratings, reviews and feedback you provide on the Services.

C. Information Collected from Other Sources

D. Information About Others Provided by You

7. Our Legal Basis for Processing Your Personal Data under GDPR

• You Provided Your Consent: To store and/or gain access to information, we rely on your consent, including the “cookie consent.”
• The Processing is in Our Legitimate Interest: In some cases, we rely on legitimate interest as a legal basis for processing Personal Data to provide our and/or other data controllers’ services. For instance, legitimate interests may include the tailoring of promotional communications, providing analysis of and reporting about ad campaigns, maintaining the security of our Services.
• Contractual Relationships: Sometimes we process certain data as necessary under a contractual relationship we have.
• Legal Obligations: Some processing of data may be necessary for us to comply with our legal or regulatory obligations.

8. Your Choices in Your Information

• Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages such as promotional messages by using the ‘unsubscribe’ function included in all such messages or email us at support@drillinsight.com. However, you will continue to receive notices and essential transactional emails.
• Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
• Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

9. We Use Your Information for These Purposes

A. We may Use Your Personal Information for General Business Purposes

• To provide, maintain, or improve our Services;
• To notify you about changes to our Services;
• To allow you to participate in interactive features of our Services when you choose to do so;
• To provide customer support;
• To ask you to participate in surveys, or solicit feedback on our Services;
• To gather analysis or valuable information so that we can improve our Services;
• To monitor the usage of our Services;
• To detect, prevent and address technical issues;
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
• To enforce our rights arising from any contracts between you and us, such as for billing and collection purposes;
• To monitor, investigate, to prevent illegal, abusive, fraudulent, or suspected illegal activities or content;
• To fulfill any other purpose for which you provide it; and/or
• To fulfill any other purpose with your consent;
• To contact, or permit third parties to contact, you via email, SMS, or otherwise for marketing and advertising purposes, including for the purposes of introducing new products, features, services, promotions, or events offered by us or third parties (you may opt-out after the instructions on such communications).

B. We may Use Your Testimonials and Feedback

C. We may Use Anonymous Data

10. Disclosure of Your Personal Data

• Share Your Information with our Affiliates. If you purchase products or services from any of our Affiliate through our Services, we may share your personal information with that Affiliate, so that it can communicate with you (whether by e-mail, phone, mail or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
• We Do Not Sell Your Information to Third Parties. We do not sell or rent your personal information to non-affiliated third parties except as permitted by law, except in the event of a sale of all or substantially all of our business or another similar transaction as discussed in more details in the next paragraph.
• Transfer/Disclose Information to Purchasers of Our Business. In the event of a merger, acquisition, consolidation or restructuring, dissolution or other sale or transfer of all or a portion of Drill Insight's assets, whether in a going concern or as part of bankruptcy, liquidation or similar proceeding, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
• Transfer Information to Third Party for Processing. We may transfer personal information to non-affiliated third parties such as vendors, consultants, contractors, marketing partners, service providers for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
• Use of Information by Advertising Agencies. We may also use third-party advertising agencies to collect data and/or serve ads when you visit our websites. These agencies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you.
• When Required by Law. We reserve the right to disclose your personal information in response to facially valid subpoenas, search warrants, any court orders, any law, legal or law enforcement request, or regulatory request, or to protect the property,
• To Protect Our Interests. We reserve the right to disclose your personal information to protect the interests and rights of Drill Insight and the rights of our Affiliates, including without limitation, to exercise our legal rights, resolve disputes, protect and defend property or safety of Drill Insight, our Affiliates, our Services, our clients, enforce other agreements, including for billing and collection purposes;
• Other Purposes. We may transfer your personal information to fulfill any other purposes for which you provide it, and/or with you consent.

11. How Long Do We Retain Your Information?

12. We May Transfer of Your Information to Other Countries

13. We Use Cookies for Tracking

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

14. How to Inquire, Assess, Change, or Erase Your Personal Data?

15. How to Withdraw Your Consent & Lodge Complaints?

16. How to Opt-Out of Promotional Materials?

17. Security of Your Personal Data

18. "Do Not Track" Signals

19. Your Mobile Privacy & Location Data

20. What is Excluded from this Policy?

• Your Public Information. This Policy does not apply to information published or displayed in public areas of the Sites or the Services, or to information transmitted to other users of the Services or information made available on mobile applications or websites owned and operated by third parties. These information are treated as non-confidential information.
• Third-Party Sites. If you visit, publish, or share your information on any applications or websites owned and operated by third parties, the collection and use of such information shall be governed by the privacy policies of the applicable third-party sites. We do not accept any responsibility or liability for those policies or any information you may share or transmit on a third-party site, even if we provide a link to such site on our Sites.
• Other Users' Actions. We cannot control the actions of any users of the Services or other third-party applications or websites with whom you choose to share your User Contributions. Therefore, we are not responsible for any use or misuse of such information that might result from your disclosure of such information.

21. Children under the Age of 13

22. Your GDPR Privacy Rights

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
• The right to lodge complaint. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

23. Your California Privacy Rights

24. Third-Party Service Providers We Use to Process Your Data

A. Analytics

• Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.

B. Advertising

• Google AdSense DoubleClick Cookie. Google, as a third-party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/.

C. Behavioral Remarketing

• Google AdWords. Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on -https://tools.google.com/dlpage/gaoptout for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.

D. Payments

• Alipay. Their Services Agreement can be viewed at https://intl.alipay.com/ihome/help/agreements/detail.htm?agreement=AlipayServiceAgreement3. Their privacy policy can be viewed at https://intl.alipay.com/ihome/help/agreements/detail.htm?agreement=AlipayPrivacyPolicy.
• Stripe. Their User Agreement can be viewed at https://stripe.com/privacy. Their Privacy Policy can be viewed at https://stripe.com/privacy.
• WeChat. Their Terms of Services can be viewed at https://www.wechat.com/en/service_terms.html. Their Privacy Policy can be viewed at https://www.wechat.com/en/privacy_policy.html.

E. Meeting Hosts

• Zoom. Their Terms of Service can be viewed at https://zoom.us/terms. Their Privacy Policy can be viewed at https://zoom.us/privacy.

25. Third-Party Links

26. A Note to Users Outside of the United States

27. Contact Us

• By email: support@drillinsight.com